Return & Refund Policy

At Pexanna, we have updated our return and refund policy to provide you with more information and make the process easier for you.

Return Policy

We accept returns within 28 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please email us at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to return the item.

Please note that you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed within 3-5 business days and a credit will automatically be applied to your credit card or original method of payment.

Exchange Policy

If you would like to exchange an item, please email us at [email protected] with your order number and the reason for the exchange. We will provide you with a return authorization number and instructions on how to return the item.

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If your exchange is approved, we will send you the new item, and we will pay for the shipping costs of the new item.

Refund Policy

If you are approved for a refund, your refund will be processed within 3-5 business days, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company or bank. It may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].

Return Shipping

To return your product, please email us at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to return the item.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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