Cancellation Policy

At Pexanna, we recognize that there may be times when you need to cancel an order. We aim to offer a flexible cancellation policy to accommodate our customers’ needs, while also ensuring that we can manage our inventory and shipping processes effectively.

Cancellation Policy

If you wish to cancel an order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, it may not be possible to cancel it.

For orders that have not been processed, we will cancel them and issue a full refund. However, if your order has already been processed and shipped, you will need to follow our return policy to receive a refund.

If you cancel an order after it has been shipped, you will be responsible for paying the shipping costs for returning the item. Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

We reserve the right to cancel an order for any reason, including but not limited to, product availability, pricing errors, or suspected fraud. If we cancel an order, we will notify you promptly and issue a full refund.

Pre-Order Cancellation

If you pre-order an item, you may cancel your order at any time before the item is shipped. However, please note that pre-orders are subject to availability, and we cannot guarantee that we will be able to fulfill your order. If we are unable to fulfill your order, we will notify you promptly and issue a full refund.

Cancellation Due to Product Unavailability

In rare cases, a product may become unavailable after you have placed an order. If this happens, we will notify you promptly and cancel your order. If you have already been charged for the order, we will issue a full refund.

Cancellation Due to Pricing Error

In the event of a pricing error on our website, we reserve the right to cancel any orders placed for the incorrectly priced item(s). If your order is canceled due to a pricing error, we will notify you promptly and issue a full refund.

Cancellation Due to Suspected Fraud

We take the fraudulent activity seriously and reserve the right to cancel any orders that we suspect to be fraudulent. If your order is canceled due to suspected fraud, we will notify you promptly and issue a full refund.

Changing an Order

If you wish to make changes to an order that has already been placed, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, it may not be possible to make changes to it.

For orders that have not been processed, we may be able to make changes. However, if your order has already been processed and shipped, you will need to follow our return policy to make any changes.

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